ShoreTel Communicator for Windows Chapter 4: Voice Calls
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The table lists your directory entries filtered by the data entry field contents.
Step 3 Select the desired user in the table.
The Dial Digits field, located above the buttons at the bottom of the panel, lists the
recipient’s number after you select a table entry.
Step 4 Press one of the Park buttons at the bottom of the panel:
•Press the Park button to perform no additional action after parking the call.
•Press the Park/Intercom button to park the call and then initiate a new
intercom call – typically to contact the recipient of the parked call.
•Press the Park/Page button to park the call and then initiate a new page call –
typically to contact the recipient of the parked call.
The call cell that represents the parked call is removed from your Active Call Area.
If the recipient’s ShoreTel Communicator is active, the parked call appears on that
user’s Active Call Area as a call on hold.
To unpark a call from ShoreTel Communicator:
Step 1 Perform one of the following:
•Select Dial -> Pickup/Unpark from the Main Menu.
•Click the Application Button and select Dial -> Pickup/Unpark.
•Right click the ShoreTel icon in the System Tray and select Dial -> Pickup/
Unpark
•Press Ctrl+Alt+P
Step 2 Begin entering the contact name or number in the data entry field of the Pickup
panel. Figure 4-3 displays the Pickup panel.
The table lists your directory entries filtered by the data entry field contents.
Step 3 Either select a contact in the table or complete the number in the data entry field.
The Dial Digits field, located above the buttons at the bottom of the panel, lists the
extension where the call was parked after you select a table entry.
Step 4 Press the Unpark button at the bottom of the panel.
4.6.5 Call Recording
ShoreTel Communicator supports the recording of 2- or 3-way trunk calls. Converged
conference calls cannot be recorded. Recording stops when a call is parked, unparked, or
transferred. You can record your calls or those of other system users.
4.6.5.1 Recording your calls
You can record conversations through ShoreTel Communicator if authorized by the system
administrator. Call recording is performed on a call by call basis and must be initiated for
each call that you want to record. A tone that informs external callers that there call is
being recorded is a system option that is configured by the system administrator.
ShoreWare places the recording file in your voice mail box when you end the recording or
terminate the call.
