ShoreTel Communicator for Windows Chapter 4: Voice Calls
64
To place the a call on hold, perform one of the following on the call’s cell:
•Click the Hold button on the call cell.
•Right click the call cell and select Hold
•Select Call -> Hold from the main menu.
•Click the Application Button and select Call -> Hold.
•Press Ctrl+H
ShoreTel Communicator indicates the call is on hold in the cell that represents the call.
To pick up a call that is on hold, perform one of the following on the call’s cell:
•Click the Answer button on the call cell.
•Right click the call cell and select Hold or Answer.
•Select Call -> Hold or Answer from the main menu.
•Click the Application Button and select Call -> Hold or Answer.
•Press Ctrl+H or Ctrl+A
ShoreTel Communicator indicates the call is active in the cell that represents the call.
4.6.4.2 Park and Unpark
Parking a call places a call on hold on another extension. This allows you to park a call on
one extension and pick it up from a different extension. Unparking a call is retrieving a call
that you previously parked on another extension. Calls can be unparked only by the person
that parked it.
Pressing the Extension Monitoring programmable button, when it is appropriately
configured by the system administrator, parks the active call on the stack of the monitored
extension.
Bounced calls are unanswered parked calls that are returned to the extension from where
they were parked after a period specified by the system administrator. Figure 4-19 displays
a call cell of a bounced call.
Figure 4-18 Call on Hold call cell
