Chapter 4: Voice Calls ShoreTel Communicator for Windows
ShoreTel 12.3 61
18.104.22.168 Using the Transfer Panel
The transfer panel, as shown in Figure 4-16, supports transfers, consultative transfers,
intercom transfers, mailbox transfers, and whisper pages. Section 4.8.3 on page 75
describes whisper pages.
To perform a transfer through the Transfer Panel:
Step 1 Select the call to be transferred by clicking its call cell.
Step 2 Open the Transfer panel by performing one of the following:
•Click the Transfer button on the call cell.
•Right click the call cell and select Tran sf e r
•Select Call -> Transfer from the main menu.
•Click the Application Button and select Call -> Transfer.
•Right click the ShoreTel Tray icon and select Call -> Transfer.
Step 3 Begin entering the call recipient’s name or number in the data entry field at the top
of the panel.
The table displays a list of directory entries filtered by data entry field contents.
Step 4 Select the desired recipient in the table.
The Dial Digits field, located above the buttons at the bottom of the panel, lists the
number to be dialed when you have selected a valid contact.
Step 5 Press the button at the bottom of the panel that corresponds to your desired
•Press the Tran s fer button to immediately transfer the call to the recipient.
•Press the Consult button to talk with the recipient before transferring the call.
Figure 4-16 Transfer panel