ShoreTel Communicator for Windows Chapter 4: Voice Calls
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4.6.1 Adjusting the Volume
The audio volume is adjusted on the device that is assigned to your extension. Calls are
also muted and unmuted from the assigned device.
4.6.2 Handling Multiple Calls
The number of voice calls that your extension can simultaneously handle is configured by
your administrator. The number of calls that ShoreTel Communicator can display in the
Active Call Area is configured in the Options and Preferences: Telephony panel, as
described in Section A.2.11 on page 198.
Voice call management task for a call are performed by pressing the buttons on the right
side of the call cell. The set of available buttons depend on the state of the call. Call
operations listed through the Main window, Application Button, System Tray icon, and
context menus are available for the call referenced by the highlighted call cell.
To change the highlighted call cell, click the cursor in the desired call cell.
To answer an inbound call while talking on another call, perform one of the call
answering tasks described in Section 4.5.2.1 on page 43. ShoreTel Communicator places
the current call on hold when you answer an inbound call.
To switch the active voice path to a different active call, click the call cell representing the
second call. ShoreTel Communicator places the first call on hold when you switch the
active voice path to the second call.
4.6.3 Call Transfer
Call transfers send your call to a selected user or device. Most calls are transferred through
a transfer panel. You can also configure ShoreTel Communicator to perform guided
transfers of incoming calls.
4.6.3.1 Types of Call Transfers
The following are the types of call transfers supported by ShoreTel Communicator:
•Transfer: A transfer immediately sends your call to the recipient. Section 4.6.3.2 and
Section 4.6.3.3 describes call transfer methods.
•Consultative Transfer: A consultative transfers connects you to the recipient of the
transfer, then sends the call upon your signal. This allows you to introduce the call to
the recipient before the transfer. Section 4.6.3.2 and Section 4.6.3.3 describes
consultative call transfer methods.
•Intercom Transfer: An intercom transfer connects the transferred party to the system
intercom. Section 4.7.4 on page 73 describes intercom calls.
•Mailbox Transfer: A mailbox transfer sends the transferred party to the recipient’s
voice mailbox. Section 4.6.3.2 describes call transfer methods.
•Voice Mail Transfer: A transfer to voice mail sends the transferred party to your voice
mailbox. Section 4.6.3.4 describes voice mail transfer methods.
•Auto Attendant Transfer: A transfer to the auto attendant sends the transferred party
to the active auto attendant. Section 4.6.3.5 describes auto attendant transfer methods.
