Chapter 4: Voice Calls ShoreTel Communicator for Windows
ShoreTel 12.3 53
To create a Call Handling Rule:
Step 1 Press the New Rule button, located at the top of the panel.
ShoreTel Communicator displays the Personalized Call Handling Setup panel, as
shown in Figure 4-9.
Step 2 Select all conditions in the Choose Condition to handle inbound calls section
located in the top half of the panel.
The Condition Description section, located in the bottom half of the panel, displays
the set of conditions that an inbound call must meet to be filtered by the rule. The
blue hypertext regions link to dialog boxes that defined specific criteria for filtering
Step 3 Click each hypertext region, enter specific filtering criteria in the dialog boxes.
Figure 4-10 displays the Phone Number match dialog box that ShoreTel
Communicator displays when the Phone Number Match hypertext is clicked.
Pressing the OK button closes the dialog boxes and displays the selected
parameters on the Condition Selection section.
Figure 4-8 Personalized Call Handling panel