Chapter 4: Voice Calls ShoreTel Communicator for Windows
ShoreTel 12.3 47
•Holiday schedules: Holiday schedules specify dates. Periods that identify a year are
valid once; periods that do not specify a year are valid each year on the listed dates.
Holiday schedules take precedence over On-hour schedules during periods covered by
each schedule. Figure 4-5 display examples of Holiday Schedules.
•Custom schedules: Custom schedules specify date and time intervals. Periods that
identify a year are valid once; periods that do not identify a year are valid each year on
the listed dates. Custom schedules take precedence over On-hour and Holiday
schedules during periods listed by multiple schedules. Figure 4-6 display examples of
Holiday Schedules.
Schedules are configured by the system administrator. To determine the periods specified
by an individual schedule, consult your system administrator.
Default active call handling modes are managed through the Schedule parameter of the Call
Handling Mode configuration panels:
•The Standard and Out of Office modes determine the active call handling mode during
normal daily activities.
— The available options in Standard’s schedule parameter are the On-hour schedules
configured by the system administrator. The user’s active call handling mode is
Standard during the times listed by the selected schedule unless the user manually
changes the mode.
—The Out of Office schedule is the inverse of the selected schedule in the Standard
Call Handling Mode preferences panel. The user’s active call handling mode is Out
of Office during all periods not covered by the On-hour schedule.
Schedules are not selected in the Out of Office Call Handling Mode preferences
panel.
Example: Assume that Day Shift in Figure 4-4 is the selected schedule in the
Standard Call Handling Mode panel. Standard is the default call handling mode
between 8 am to 5 pm on Mondays through Friday. Out of Office is the default call
handling mode all other times.
• The user’s active call handling mode is Extended Absence during the times listed by
the selected Holiday schedule unless the user manually changes the mode. The
Schedule drop down menu on the Extended Absence call handling mode preferences
panel lists the Holiday schedules configured by the administrator.
Figure 4-5 Holiday Schedule Examples
Figure 4-6 Custom Schedule Examples
