Chapter 4: Voice Calls ShoreTel Communicator for Windows
ShoreTel 12.3 43
4.5 Managing Incoming Calls
4.5.1 Inbound Call Signals
ShoreTel Communicator provides three methods of signaling the receipt of an inbound
voice call:
• Display a Call Alert in the bottom right corner of your monitor
You control the display of Call Alerts from the Options and Preferences: Telephony
panel, as described in Section A.2.1 on page 183. Call Alerts are described in Section
3.1.1.3 on page 22.
• Play an audible tone through your computer.
You can select the tone that your computer plays from the Options and Preferences:
Sounds panel, as described in Section A.2.17 on page 209.
• Display a call cell in the Active Call Area of the Main Window.
Section 3.1.2.6 on page 26 describes call cells.
4.5.2 Answering Calls
4.5.2.1 Answering Calls to your Extension
When you receive a call, the Active Call Area displays a call cell that lists the caller's
telephone number. The call cell also lists the caller’s name if the number is listed in your
system’s directory, personal directory, or Outlook contacts. If the inbound call number
matches multiple names in your directories, the call cell displays the first match.
To answer an incoming call from ShoreTel Communicator, perform one of the following:
•Click the Answer button on the call alert
•Click the Answer button on the call cell.
•Right click the call cell and select Answer.
•Select Call -> Answer from the main menu.
•Click the Application Button and select Call -> Answer.
•Right click the ShoreTel Communicator icon in the System Tray and select Call ->
Answer.
•Press Ctrl+A
•Press F8
4.5.2.2 Answering Calls to a Different Extension
Authorized users can answer inbound calls to another user’s extensions.
To pick up another user’s phone call:
Step 1 Perform one of the following:
•Select Dial -> Pickup/Unpark from the Main Menu.
•Click the Application Button and select Dial -> Pickup/Unpark.
•Right click the ShoreTel icon in the System Tray and select Dial -> Pickup/
Unpark
•Press Ctrl+Alt+P
ShoreTel Communicator displays the Pickup dialog box, as shown in Figure 4-3.
