ShoreTel Communicator for Windows Chapter 4: Voice Calls
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4.3.2 Call Stack Size
The call stack size determines the maximum number of calls that you can handle through
ShoreTel Communicator. Calls that you receive while your call stack is full are managed as
busy. The call stack size configured through ShoreTel Communicator is subject to the
maximum size configured for your extension by the System Administrator. Consult your
System Administrator to increase maximum call stack size for your extension.
When your call stack is full, ShoreTel Communicator permits one additional outbound call
for performing consultative conferences and transfers.
To configure your call stack size
Step 1 Open Options and Preferences by performing one of the following:
•Select Tools -> Options from the Main menu.
•Click the Application Button and select Options.
•Right click the ShoreTel Communicator icon in the System Tray and select
Options.
•Press Ctrl+O.
Step 2 Select Telephony in the menu on the left side of the window.
Step 3 Enter the call stack size in the Maximum number of active calls to show field.
Section A.2.11 on page 198 describes the Options and Preferences: Telephony panel.
4.3.3 Specifying the Default Auto Off-Hook Device
The Default AutoOff-Hook Preference specifies the audio path that the system activates
when you place or receive a voice call. SoftPhone and several ShorePhone models support
Automatic Off-Hook Device selection.
To configure the Default Off-Hook audio path preference:
Step 1 Right click the ShoreTel Communicator icon in the System Tray or the ShoreTel
icon in the left hand corner of the ShoreTel Communicator window.
Step 2 Select the preferred audio path by setting Default audio path for automatic off-hook:
•Speaker: The speaker and external microphone on your active device is the
default audio path.
•Headset: The headset on your active device is the default audio path.
•Wireless Headset: The wireless headset on your active device is the default
audio path.
•Bluetooth: The Bluetooth headset is the default audio path on phones that
support Bluetooth.
Section A.2.11 on page 198 describes the Options and Preferences: Telephony panel.
4.3.4 Suppressing the Call Waiting Tone
The Call Waiting Tone is a signal inserted into the audio path during a voice call to alert
you of an inbound call. Suppressing the call waiting tone prevents your receipt of this
signal. Calls that you receive when the Call Waiting Tone is suppressed are handled as
specified by your active call handling mode. This parameter setting does not affect Voice
mail and call handling mode settings.
