Appendix A: ShoreTel Communicator for Windows
ShoreTel 12.3 193
A.2.8 Escalation
Escalation Notification is a Voice Mail delivery method that defines a list of addresses that
the system can contact when you receive messages that require immediate attention.
Section 9.5 on page 122 describes Escalation Notification.
The Escalation panel, shown in Figure A-8, displays a list of your Escalation Profiles. You
access an Escalation profile by double clicking its name in the table.
To access the Escalation panel, open the Options and Preferences window, then select
Escalation in the menu on the left side of the window.
Escalation panel parameters include:
Notification Options: This option specifies the messages that initiate Escalation
instances, based on unresolved previous escalation messages.
Notify for First Unheard Message – Select this option to begin an Escalation only if
the system is not currently escalating a voice message. The system quits Escalation
when a voice message is marked Heard.
Notify for Each New Message – Select this option to begin an Escalation for each
voice message, which allows concurrent Escalations.
Figure A-8 Options and Preferences: Escalation panel
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