ShoreTel Communicator for Windows Appendix A:
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Refer to Section 4.5.4 on page 46 for Automated Call Handling information.
To access a Call Handling Mode configuration panel, open the Options and Preferences
window and select one of the following panels from the menu on the left side of the
window: Standard, In a Meeting, Out of Office, Extended Absence, or Custom.
Mode Configuration panel parameters include:
•Recorded Greeting: Press this button to record the greeting that callers receive when
they reach your voice mailbox.
•Forward Calls: This parameter specifies conditions for forwarding inbound calls.
—Always: When selected, all inbound calls are sent to the number listed in the
Forwarding Destination box.
—When no answer or busy: When selected, inbound calls are directed to one of two
numbers listed in the Forwarding Destination box.
One number lists the destination when the call was not answered after a specified
number of rings. The other number lists the destination when the call was not
answered because the line was busy.
—Never: Selecting this option disables call forwarding.
•Forwarding Destination: This parameter displays the destination of your calls that are
forwarded and the number of times your phone rings before the call is forwarded. To
change the Call Forwarding Destination, press the Edit Destination button.
— When Call Handling Condition is Always, the field displays one number that
receives all of your inbound calls.
— When Call Handling Condition is When No Answer or Busy, the field displays two
numbers:
One number specifies a destination for unanswered calls after a specified number
of rings.
One number specifies a destination for unanswered calls when the line is busy.
— When Call Handling Condition is Never, the field displays no forwarding numbers.
•Enable Find Me: This box enables Find Me call handling when the specified Call
Handling Mode is active. Refer to Section 4.5.6 on page 57.
•When caller presses ‘0’, transfer to: This field designates the recipient of your call
when the caller presses 0 (zero) while listening to the voice mail greeting.
•Scheduled mode change: This field specifies the ShoreWare schedule that determines
the default period for the specified Call Handling Mode. Section 4.5.4.2 on page 46
describes the correlation between schedules and call handling modes.
•Voice mail escalation profile: Escalation profiles specify a list of contacts that are
notified when ShoreTel Communicator forwards your calls. Escalation profiles are used
for periods when you may receive calls that require immediate attention.
Refer to Section 9.5.3 on page 124 for information about Notification Escalation.
•Call Handling Note: A Call Handling Note is a text stream provided to the operator
who monitors your extension. Notes provide additional information, such as when you
plan to return. The Contacts panel displays Call Handling notes. Workgroup
Supervisors can also view notes on the Agent Monitor.
