Chapter 13: Contact Center ShoreTel Communicator for Windows
ShoreTel 12.3 175
13.4 Using Contact Center through ShoreTel
You can use the Contact Center menu in ShoreTel Communicator to access the Contact
Center login feature and other functions.
Step 1 Select Contact Center -> Login Primary Groups to login into the primary
If you are already logged in, you can select Logout Primary Groups to exit from
the primary groups of which you are a member.
This operation can be assigned to a programmable buttons in ShoreTel
Step 2 Verify that you successfully logged into a contact center group by viewing the
Logged In icon in the Assignment bar, as shown in Figure 13-9.
If you are not logged into at least one contact center group, the login icon states
Logged Out.
If a problem occurs while logging into the contact center, the status bar displays
System Unavailable.
Figure 13-10 displays ShoreTel Communicator and the Contact Center toolbar when
receiving a Contact Center call.
Figure 13-9 Contact Center Log In Indicator
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