ShoreTel Communicator for Windows Chapter 13: Contact Center
Contact Center agents can access Contact Center through ShoreTel Communicator only on
PCs upon which Contact Center Agent Bar and ShoreTel Communicator are installed.
Contact Center Supervisors can access Contact Center through ShoreTel Communicator
only on PCs upon which Contact Center Agent Bar, Contact Center Supervisor
Applications, and ShoreTel Communicator are installed.
To use ShoreTel Communicator for performing Contact Center operations, a Contact
Center Supervisor must also be configured as a Contact Center Agent.
For complete information on configuring Contact Center components, refer to Contact
13.3 Configuring Contact Center Options
To configure the Contact Center options, perform the following:
Step 1 Open ShoreTel Communicator. The panel in Figure 13-1 appears the first time
ShoreTel Communicator is opened after integrated ShoreTel Communicator is
enabled for the user.
The Setup window is configured once. If it has not been configured, the Agent
Toolbar opens this dialog the first time it is executed. This dialog box offers a
manual way to enter IP addresses or mail account information.
•Server IP – The address of the Contact Center Server
•Local IP Address – The address of the agent’s client machine
•Mail Account – The Personal Email Username for Contact Center – not an
email address. Refer to the ShoreTel Contact Center Administration Guide.
•Mail Password – this is the agent’s password that is associated with the
Personal Email Username
Figure 13-1 Configuring the IP addresses for the agent toolbar