ShoreTel 12.3 User Guide Download - Page 168

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1ShoreTel 12.3 Communicator for Windows User Guide

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3Table of Contents

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131.3 System Requirements

141.3.2 Hardware Requirements

15Getting Started

162.2.2 64-bit Platform Support

172.3.2 Exiting ShoreTel Communicator

182.3.4 Active Directory Integration

192.4 Usage Preferences

202.4.3 Configuring the External Number Prefix

21Accessing ShoreTel Communicator

233.1.2 Window Components

273.1.3 Manipulating ShoreTel Communicator Windows

323.2 Viewing Modes

333.2.4 System Tray

353.4 Toolbar Customization

384.2.2 SoftPhone

394.3 Configuring Device Options

404.3.2 Call Stack Size

414.4 Making a Call

434.5 Managing Incoming Calls

454.5.3 Rerouting Inbound Calls

464.5.4 Automated Call Handling

494.5.5 Personalized Call Handling

574.5.6 Find Me

584.5.7 IM Responses to Inbound Calls

594.6 During an Active Call

604.6.1 Adjusting the Volume

634.6.4 Call Interruptions

664.6.5 Call Recording

674.6.6 Sending Tones

684.6.7 Ending a Call

714.7.2 Converged Conferencing

724.7.3 Video Calls

734.7.4 Intercom

744.7.5 Overhead Page

754.8.1 Barge In

764.8.4 Unparking Calls from Other Extensions

774.9 History Viewer

794.9.2 Managing History Viewer Records

804.9.4 Initiating Calls from the History Viewer

83Instant Messaging

845.3 Conducting an IM Conversation

855.3.2 Receiving the First IM of a Conversation

865.3.3 Creating and Sending a Message

886.2.2 IM Presence

906.2.3 Combined Presence

916.3.2 Presence Change Alerts

926.4 IM Presence Privacy

936.4.3 Managing the Privacy Access List

946.4.4 Access Request Settings

967.2.2 Managing SoftPhone Calls through ShoreTel Communicator

97Managing Address Entries

998.2.2 Managing the Directory

1008.2.3 Managing Personal Directory Entries

1028.2.4 Initiating Calls through the Directory Viewer

1038.3 Contact Viewer

1048.3.2 Contact Viewer Components

1068.3.3 Managing Contacts

1098.3.4 Contact List Operations

1108.4.1 Implementation

1128.4.2 File Properties

1178.5 Speed Dial

1188.5.2 Managing Speed Dial Entries

121Managing Voice Mail

1229.2.2 Voice Messages

1239.3 Voice Mail Viewer

1269.3.2 Managing Viewer Contents

1279.4 Managing Voice Messages

1289.4.2 Replying to a Voice Message

1299.4.4 Calling the Sender

1309.4.5 Editing the Subject Header

1319.4.7 Viewing Voice Message Information

1329.5.3 Notification Escalation

1349.6 Distribution Lists

1359.6.2 Distribution Lists panel

1369.6.3 Managing User Distribution Lists

1399.6.4 Using a Distribution List

1409.7.2 Using System IDs to Address AMIS Voice Mail

141Shared Call Appearance

14510.1.2 Using Shared Call Appearance

14610.1.4 Using Blind Conference with Shared Call Appearance

147Silent Coach

14811.2 Silent Coach Configuration

14911.2.2 Enabling the Silent Coach Warning Tone

15011.3 Performing a Silent Coach Operation

15211.3.2 IP Phone

155Workgroups and Operators

15612.2.3 Operator

15712.3.2 Call Wrap-Up

16012.4.2 Agent Monitor

16212.4.3 Instant Messaging in the Workgroup Agent Monitor Window

16512.4.4 Bridged Call Appearance Monitor

16712.5 Viewer Enhancements

169Contact Center

17013.2 Requirements

17413.3.1 Accessing Contact Center Features from ShoreTel Communicator

17513.4 Using Contact Center through ShoreTel Communicator

177Outlook Integration

17814.3 Configuring Outlook for Voice Mail

17914.4 Outlook Calendar Integration

18014.4.2 Configuring Outlook for Automatic Call Handling

18114.4.4 Changing and Cancelling Automatic Call Handling

183Options and Preferences Window

184A.2.2 QuickDialer

186A.2.3 Call Handling Mode

187A.2.4 Mode Configuration Panels

189A.2.5 Extension Assignment

190A.2.6 Find Me

191A.2.7 Voice Mail

193A.2.8 Escalation

195A.2.9 Outlook

197A.2.10 Workgroups

198A.2.11 Telephony

200A.2.12 Personalized Call Handling

201A.2.13 Instant Messaging

205A.2.14 Conferencing

207A.2.15 SoftPhone

208A.2.16 Video

209A.2.17 Sounds

210A.2.18 Languages

ShoreTel Communicator Manual Chapter 12: Workgroups and Operators

168

The Contact viewer for operators provide an Action bar, through which Park, Pickup, and

other call operations are available.

Figure 12-9 Voice Mail Viewer – Workgroups

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