ShoreTel Communicator Manual Chapter 12: Workgroups and Operators
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12.2.3 Operator
Operator ShoreTel Communicator is assigned to users that are required to provide
assistance to system callers or have call routing responsibilities. Operator Access is
assigned the following features:
•All functions available through Workgroup Supervisor ShoreTel Communicator.
•Enhanced Contact viewer capabilities, including call and agent management
functions
•Bridged Call Appearance Monitor.
12.3 Workgroup Status
12.3.1 Logging into and out of a Workgroup
Workgroup members receive calls to the workgroup extension when they are available and
are logged into the workgroup call. ShoreTel Communicator displays workgroup status in
the status bar. Users that belong to multiple workgroups can receive calls from all the
workgroups to which they are members when their status is available. Each user has one
workgroup status that applies to all their workgroups.
To log in to your workgroups, perform one of the following:
•Click the Application Button and select Workgroup -> Logged In.
•Select Workgroup -> Logged In from the main menu.
•Click the Workgroup button on the Assignment Bar and select Logged In.
•Right click the ShoreTel icon in the System Tray and select Workgroup -> Logged In.
•Press Ctrl+Alt+I.
To log out of your workgroups, perform one of the following:
•Click the Application Button and select Workgroup -> Logged Out.
•Select Workgroup -> Logged Out from the main menu.
•Click the Workgroup button on the Assignment Bar and select Logged Out.
•Right click the ShoreTel icon in the System Tray and select Workgroup -> Logged
Out.
•Press Ctrl+Alt+O.
Your call control status appears in the Agent Monitor, which advise workgroup supervisors
of your availability to accept workgroup calls. The workgroup supervisor can also log
members in or out of the workgroup.
Depending on the workgroup's configuration, you may also be logged out automatically if
you do not answer a workgroup call while logged in.
