ShoreTel Communicator for Windows Chapter 11: Silent Coach
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Softkey options available to the Silent Coach initiator:
•SilMon: Transitions the session into a Silent Monitor session
•Barge: Transitions the session into a Barge In call.
•Show: Displays all call participants in the Telephone User Interface
•Hangup: Terminates the Silent Monitor session.
Softkey options available to the Silent Coach recipient:
•Consul: Places the active call on hold and establishes a two-way voice path
between with the Silent Coach initiator.
While the recipient consults with the initiator, soft key options include:
—Resume: Restarts the recipient’s original call.
—Show: Displays all call participants.
—HangUp: Terminates the call.
•Show: Displays all call participants in the Telephone User Interface.
•Hangup: Terminates the Silent Monitor session.
