Chapter 11: Silent Coach ShoreTel Communicator for Windows
ShoreTel 12.3 151
Step 2 Enter an extension or select an item from the drop-down list.
Step 3 Click the Silent Coach button at the bottom of the panel.
To perform a Silent Coach from a ShoreTel Communicator toolbar button:
Step 1 Press the programmable Silent Coach button, as shown in Figure 11-5.
If the button specifies a Silent Coach recipient, the system immediately initiates a
Silent Coach session with that user. Skip the remaining steps.
If the button does not specify a Silent Coach recipient, ShoreTel Communicator
displays the Silent Coach dialog box. In this case, continue to the next step.
Step 2 Enter an extension or select from the drop-down list.
Step 3 Click the Silent Coach button.
To transition a Silent Coach session into a Silent Monitor or Barge In session, perform
one of the following:
•Right click the call cell and select the desired session type on the context menu.
Figure 11-5 displays the context menu during a Silent Monitor Session.
•If available, press the Monitor or Barge In programmable button.
Figure 11-5 displays Silent Monitor, Silent Coach, and Barge In programmable
The same process transitions a Silent Monitor session into a Silent Coach session.
Figure 11-4 Silent Coach Dialog box