ShoreTel Communicator for Windows Chapter 9: Managing Voice Mail
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9.3.2 Managing Viewer Contents
The following sections describe the file manipulation operations that control the contents
of the Voice Mail Viewer.
9.3.2.1 Saving a Voice Message
Saving a Voice Mail Messages moves a message from the Inbox or Deleted folder to the
Saved folder.
To save the highlighted message, perform one of the following:
•Press the Save button in the Action bar.
•Right click the message and select Move to Saved folder.
The message is moved to the Saved folder.
9.3.2.2 Deleting a Voice Message
Messages moved to the Deleted folder remain there until 2:00 a.m (server) time, when
ShoreWare removes messages that are at least 6 hours old. Voice mail messages less than six
hours old remain in the Deleted folder until 2:00 a.m. the next day.
To move the highlighted message to the deleted folder, perform one of the following:
•Press the Delete button in the Action bar.
•Right click the message and select Move to Deleted Icons folder.
The message is moved to the Deleted folder.
NOTE: You can also delete a voice message while the message is being downloaded.
9.3.2.3 Recovering a Voice Mail Message
You can recover messages in the Deleted folder until ShoreWare removes them from the
server during the 2:00 am voice mail maintenance cycle. To recover a message in the
Deleted folder, move it to the Inbox or Saved folders.
To recover the highlighted message from the Deleted folder, perform one of the
following:
•Press the Save button in the Action bar.
•Right click the message and select Move to Inbox folder or Move to Saved folder.
The message is moved to the selected folder.
Download Indicator
When playing a voice mail a download indicator is dispalyed , to inform the user that the
message is being downloaded for playback. When the message is downloading, a download
tooltip is displayed.
