Chapter 9: Managing Voice Mail ShoreTel Communicator for Windows
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Message content consists of the message recording as composed by the sender. The content
is not editable. You can export the message content to a wav file, as described in Section
Message timestamps displayed by ShoreTel Communicator are based on the computer’s
time zone setting.
220.127.116.11 Message Deletion
Messages are removed from the system either through user selection or through auto-
deletion operations defined by the system administrator.
•User deletion: Users specify messages to be deleted by moving them to the Deleted
folder. The system then deletes messages that are older than six hours during the
Voice Mail Maintenance operations performed by ShoreWare at 2:00 am each day.
•Auto deletion: ShoreWare provides voice message auto-deletion for administrators
to conserve system storage resources. Messages are stored for a period specified by
an administrator, then permanently removed from the system. Users receive a
message informing them of the imminent auto deletion of their message. The range
of valid retention periods is between 30 and 2000 days.
ShoreWare defines retention periods for two classes of messages:
—Class 1: Messages in the Saved folder OR Messages marked as Unheard.
—Class 2: Messages in the Inbox folder AND Messages marked as Heard.
Retention periods for the message classes are defined independently of each other.
Administrators can also disable auto deletion. Refer to your administrator for more
information and to determine the retention period for your messages.
9.3 Voice Mail Viewer
The Voice Mail viewer is a graphical user interface for accessing your voice messages. You
use Voice Mail viewer tools to manage message files, listen and respond to messages,
compose new outbound messages, and broadcast messages to groups through Distribution
To open the Voice Mail viewer, perform one of the following:
•Click the Application Button and select Windows -> Voice Mail
•Select Windows -> Voice Mail from the Main Menu
•ShoreTel icon in the System tray and select Windows -> Voice Mail
The Voice Mail viewer opens in the Main window content area or in a Satellite window.
9.3.1 Viewer Components
The Voice Mail viewer displays the messages in your mail box, as shown in Figure 9-2.
Each row corresponds to one message. Each column lists one message property.