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1
ShoreTel 12.3 Communicator for Windows User Guide
2
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Table of Contents
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Introduction
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1.3 System Requirements
14
1.3.2 Hardware Requirements
15
Getting Started
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2.2.2 64-bit Platform Support
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2.3.2 Exiting ShoreTel Communicator
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2.3.4 Active Directory Integration
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2.4 Usage Preferences
20
2.4.3 Configuring the External Number Prefix
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Accessing ShoreTel Communicator
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3.1.2 Window Components
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3.1.3 Manipulating ShoreTel Communicator Windows
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3.2 Viewing Modes
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3.2.4 System Tray
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3.3 Viewers
35
3.4 Toolbar Customization
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Voice Calls
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4.2.2 SoftPhone
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4.3 Configuring Device Options
40
4.3.2 Call Stack Size
41
4.4 Making a Call
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4.5 Managing Incoming Calls
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4.5.3 Rerouting Inbound Calls
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4.5.4 Automated Call Handling
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4.5.5 Personalized Call Handling
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4.5.6 Find Me
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4.5.7 IM Responses to Inbound Calls
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4.6 During an Active Call
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4.6.1 Adjusting the Volume
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4.6.4 Call Interruptions
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4.6.5 Call Recording
67
4.6.6 Sending Tones
68
4.6.7 Ending a Call
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4.7.2 Converged Conferencing
72
4.7.3 Video Calls
73
4.7.4 Intercom
74
4.7.5 Overhead Page
75
4.8.1 Barge In
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4.8.4 Unparking Calls from Other Extensions
77
4.9 History Viewer
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4.9.2 Managing History Viewer Records
80
4.9.4 Initiating Calls from the History Viewer
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Instant Messaging
84
5.3 Conducting an IM Conversation
85
5.3.2 Receiving the First IM of a Conversation
86
5.3.3 Creating and Sending a Message
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6.2.2 IM Presence
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6.2.3 Combined Presence
91
6.3.2 Presence Change Alerts
92
6.4 IM Presence Privacy
93
6.4.3 Managing the Privacy Access List
94
6.4.4 Access Request Settings
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7.2.2 Managing SoftPhone Calls through ShoreTel Communicator
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Managing Address Entries
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8.2.2 Managing the Directory
100
8.2.3 Managing Personal Directory Entries
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8.2.4 Initiating Calls through the Directory Viewer
103
8.3 Contact Viewer
104
8.3.2 Contact Viewer Components
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8.3.3 Managing Contacts
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8.3.4 Contact List Operations
110
8.4.1 Implementation
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8.4.2 File Properties
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8.5 Speed Dial
118
8.5.2 Managing Speed Dial Entries
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Managing Voice Mail
122
9.2.2 Voice Messages
123
9.3 Voice Mail Viewer
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9.3.2 Managing Viewer Contents
127
9.4 Managing Voice Messages
128
9.4.2 Replying to a Voice Message
129
9.4.4 Calling the Sender
130
9.4.5 Editing the Subject Header
131
9.4.7 Viewing Voice Message Information
132
9.5.3 Notification Escalation
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9.6 Distribution Lists
135
9.6.2 Distribution Lists panel
136
9.6.3 Managing User Distribution Lists
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9.6.4 Using a Distribution List
140
9.7.2 Using System IDs to Address AMIS Voice Mail
141
Shared Call Appearance
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10.1.2 Using Shared Call Appearance
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10.1.4 Using Blind Conference with Shared Call Appearance
147
Silent Coach
148
11.2 Silent Coach Configuration
149
11.2.2 Enabling the Silent Coach Warning Tone
150
11.3 Performing a Silent Coach Operation
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11.3.2 IP Phone
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Workgroups and Operators
156
12.2.3 Operator
157
12.3.2 Call Wrap-Up
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12.4.2 Agent Monitor
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12.4.3 Instant Messaging in the Workgroup Agent Monitor Window
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12.4.4 Bridged Call Appearance Monitor
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12.5 Viewer Enhancements
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Contact Center
170
13.2 Requirements
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13.3.1 Accessing Contact Center Features from ShoreTel Communicator
175
13.4 Using Contact Center through ShoreTel Communicator
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Outlook Integration
178
14.3 Configuring Outlook for Voice Mail
179
14.4 Outlook Calendar Integration
180
14.4.2 Configuring Outlook for Automatic Call Handling
181
14.4.4 Changing and Cancelling Automatic Call Handling
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Options and Preferences Window
184
A.2.2 QuickDialer
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A.2.3 Call Handling Mode
187
A.2.4 Mode Configuration Panels
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A.2.5 Extension Assignment
190
A.2.6 Find Me
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A.2.7 Voice Mail
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A.2.8 Escalation
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A.2.9 Outlook
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A.2.10 Workgroups
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A.2.11 Telephony
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A.2.12 Personalized Call Handling
201
A.2.13 Instant Messaging
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A.2.14 Conferencing
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A.2.15 SoftPhone
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A.2.16 Video
209
A.2.17 Sounds
210
A.2.18 Languages
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Home
> ShoreTel > 12.3
ShoreTel 12.3 User Guide - ShoreTel 12.3 Communicator for Windows User Guide
Document Details: 216 pages, 5.04 MB filesize.
ShoreTel 12.3
Communicator for Windows
User Guide
Part Number 800-1391-01
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