44 ShoreTel Mobility User’s Guide Version 7.0
Enable data access over Mobile network on the device.
Configure and connect to a non-enterprise Wi-Fi network using your mobile device. This is
optional if using cellular data.
Configure preferred network settings. Refer to Changing Preferences on page 54 for details.
Add the non-enterprise Wi-Fi network as a preferred connection in the application. Optional if
using cellular data.
Verify that Secure Remote Voice and Secure Enterprise Services are accessible with your Mobility
user account. Refer to Verifying that Secure Remote Voice Is Enabled on page 44 and Verifying
that Secure Enterprise Services Are Enabled on page 44.
If you are using a Wi-Fi from a hotspot or similar network, you might need to access a public Web page
after creating a Wi-Fi access point on your mobile device so that you can enable access to the
Internet. After you have established Internet connectivity, you can then add the access point as a
preferred connection in the application.
Verifying that Secure Remote Voice Is Enabled
After you add the remote Wi-Fi network as a preferred connection in the application, your mobile
device automatically connects to the Wi-Fi network and is registered with your organization's IP-PBX
If you see the Secure Remote Voice icon, the mobile device is registered, which means VoIP is
available. The icon’s presence does not guarantee that all calls use Wi-Fi. The ShoreTel Mobility
solution determines how to route a call based on the signal strength of the Wi-Fi network, even if VoIP
Verifying that Secure Enterprise Services Are
After you add the remote Wi-Fi access point as a preferred connection in the application, your mobile
device automatically connects to the Wi-Fi network and attempts to register for Secure Enterprise
Before you prepare to use Secure Remote Voice or access Secure Enterprise Services, verify that
your Mobility user account is configured to use these features. If you are not sure whether you are
authorized to use these features, contact your System Administrator.