Using the Voicemail System Using Voicemail 4
ShoreTel IP Phone 480/480g User Guide 55
Using the Voicemail System
The ShoreTel voicemail system provides a method to listen to and manage your voicemail messages
by following audio prompts.
Logging in to the Voicemail System
A steadily flashing red light in the upper right corner of your phone indicates that you have unheard
messages. To hear your messages using the voicemail system, you must first log in to the voicemail
system.
You can also log in to the voicemail system from another extension or from an external phone.
Logging in to Voicemail from Your Phone
1. Do one of the following:
Press #.
Press the Voicemail button, and then press the Call VM soft key.
Your phone dials the ShoreTel voicemail system.
2. At the audio prompt, enter your password, and then press #.
Logging in to Voicemail from Another Extension
You can log in to the voicemail system from another extension in your ShoreTel system, whether it is
an IP phone or an analog phone.
1. Do one of the following:
Press # while the phone is on hook.
Press # while the phone off hook with dial tone.
Press the Voicemail button. (On a ShoreTel IP Phone 480, 480g, or 485g, you must also
press the Call VM soft key.)
2. At the password prompt, press # and then enter your extension.
3. Enter your password, and then press #.
Note
The first time you log into the voicemail system, you are prompted to record your name.
Note
If you are using a phone that is in an “Available” or “Anonymous” state, the initial prompt directs
you to enter your extension rather than a password, so you do not have to press # before entering
your extension.
