48 User Guide ShoreTel IP Phone 480/480g
Using Advanced Features Other Advanced Features
3
Record Call You can record an active external call on your
extension by pressing a programmed button.
Record Extension You can record an active external call on another
person’s extension. This feature is useful for users
such as workgroup supervisors.
Silent Coach Dial *22 plus the
extension of the person
you want to coach.
You can listen to and coach someone during a call
without the outside party hearing.
Silent Monitor Dial *17 plus the
extension you want to
monitor.
You can silently monitor a call on another extension.
You are added to the existing call without being
heard or seen by any party. This feature is useful for
users such as workgroup supervisors.
Included in this feature are some visual cues such
as LED colors and a subset of simple icons that
allow you to monitor the extension to a limited
extent.
Unpark Dial *12 plus the
extension where you
want to unpark a call.
You can unpark a call that is parked or on hold on
another extension.
Whisper Page Dial *19 plus the
extension of the person
you want to speak to.
You can enter a call on another extension and speak
to the person without the other party hearing. The
person can speak back to you privately through the
whisper page mute feature.
Whisper Page Mute If you receive a whisper page, you can speak
privately to the person who is speaking to you
through the whisper page.
Table 5: Advanced Features (Continued)
Feature Name Star Code Description
