34 User Guide ShoreTel IP Phone 480/480g
Customizing Your Phone Overview of Customizing Your Phone
Overview of Customizing Your Phone
You can customize your phone by setting a variety of user options. This section explains how to
customize the following user options using your telephone’s interface:
call handling mode
handsfree mode (suppressing dial tone for headset users)
workgroup agent state
You can also modify user options through ShoreTel Communicator. See the ShoreTel Communicator
documentation for more information.
Configuring Programmable Buttons
With programmable buttons, you can perform tasks with your phone by pressing just one button
instead of several. The programmable buttons on your phone can be configured through the following
If your ShoreTel administrator has granted you the necessary permissions, through your phone
you can configure programmable buttons to dial an extension or external number with one touch.
Your ShoreTel administrator can assign a variety of special functions such as call monitoring or
silent coach to your call appearance buttons to provide a fast way to perform functions by pressing
just one button instead of several.
To program buttons to dial a number:
1. Press the Options soft key.
2. Enter your voicemail password, and press the OK soft key.
The Options menu opens.
3. Press the navigation key to scroll to the Program buttons option.
4. With the Program buttons option highlighted, press the Edit soft key.
Because the features that you can configure for programmable buttons are a subset of what the
ShoreTel administrator can configure, take caution in programming a button that your administrator
has already configured for a different function. If you want to return the button to the administrator’s
configuration, you will need the administrator’s assistance.