Diverting an Incoming Call to Voicemail or Another Number Getting Started 1
ShoreTel IP Phone 480/480g User Guide 29
If all of your call appearance buttons are occupied by programmed buttons and active, incoming,
or held calls, the focus window for any additional calls displays caller ID information and identifies
the call as “Off screen,” and the call is not associated with a call appearance button. Figure 6 on
page 29 shows an off-screen call. When a call appearance button becomes available, the oldest
off-screen call becomes associated with the newly available call appearance button.
Figure 6: Focus Window Showing an Off-Screen Call
You can move among all on-screen and off-screen incoming, active, or held calls by pressing the
and navigation keys to locate the call you want to answer or return to.
To answer an incoming call that is associated with a call appearance button and put the current
active call on hold, do one of the following:
Press the green blinking call appearance button for the incoming call.
Press the Answer soft key.
To answer an incoming call that is off screen and put the current active call on hold, press the
Answer soft key.
If you are unable to receive incoming calls because you have no available lines, the following happens:
If the active call-handling mode’s forwarding condition is set to No Answer/Busy, the caller is sent
to your configured Busy destination. If you have a voice mailbox, the default Busy destination is
your voice mailbox.
If the active call-handling mode’s forwarding condition is Never, the caller hears a busy tone.
Diverting an Incoming Call to Voicemail or Another Number
Whether your phone is idle or you are engaged in a call, you can send an incoming call to your voice
mailbox or to another number without answering it.