Using the Intercom through Directory Getting Started 1
ShoreTel IP Phone 480/480g User Guide 25
Using the Intercom through Directory
If you have the proper permissions, you can use the Intercom for internal extensions.
1. Press the Directory button.
2. Use the and navigation keys to scroll to the name of the person you want to use the
intercom to contact. (To scroll quickly, press and hold a navigation key.)
3. Press the Open soft key.
The person’s contact details are displayed.
4. Press the Intercom soft key.
The phone initiates an intercom connection.
Dialing a Voice Mailbox from Directory
1. Press the Directory button.
2. Use the and navigation keys to scroll to the name of the person whose voice mailbox you
want to call. (To scroll quickly, press and hold a navigation key.)
3. Press the Open soft key.
The person’s contact details are displayed.
4. Press the Dial VM soft key.
The phone calls the voice mailbox of the person you selected.
Sending a Whisper Page through Directory
If your ShoreTel administrator has given you the necessary permissions, you can break into an active
call to speak with someone on an internal extension without the remote caller hearing the interruption.
1. Press the Directory button.
2. Use the and navigation keys to scroll to the name of the person to whom you want to send
a whisper page.
3. Press the Open soft key.
The person’s contact details are displayed.
4. Press the Whisper soft key.
The phone sends a whisper page to the person you selected.
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