Using the Directory Getting Started 1
ShoreTel IP Phone 480/480g User Guide 23
Using the Directory
You can use the Directory to quickly look up and dial a person’s extension. Through the Directory, you
can also access your speed dial numbers or dial a person’s voice mailbox. If you have the proper
permissions, you can contact a person through the intercom or use the whisper page. In addition, if
your ShoreTel administrator has added detailed contact information to the system, you can see
information in the Directory such as a person’s email address, alternate phone numbers, and alternate
Making a Call Using Directory
1. Press the Directory button.
2. Locate the name of the person you want to call using one of the following methods:
Use the and navigation keys to scroll through the directory list until the name of the
person you want to call is highlighted. (To scroll quickly, press and hold a navigation key.)
Dial the numbers that correspond with the first few letters in the person’s first or last name,
pressing a number key once for any letter on that key. For example, to find the name Smith,
dial the numbers 76484. You might need to press keys for only the first few letters of the
person’s name before the name is recognized. If the filtered list contains more than one name,
scroll through the list until the name of the person you want to call is highlighted.
3. With the person’s name highlighted, dial the person’s number using one of the following methods:
Press the Dial soft key.
Press the selector button on the navigation keypad.
Press any idle call appearance button.
Pick up the handset to take the phone off hook.
Press the speaker button to take the phone off hook.
Press the headset button to take the phone off hook.
To close the directory, press the Directory button or press the Exit soft key.
You can also search by both first and last name at the same time. After entering the first two or
three digits for the first or last name, press # to enter the first two or three digits for the other
name (first or last). For example, to find the entry for Steve Williams or William Stephens dial
To delete characters in the filter, press the Backsp soft key. Delete all the characters in the filter
to return to the full Directory list.