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26
TROUBLESHOOTING GUIDE (CONTINUED)
Keyboard Wedge Only
SYMPTOMS POSSIBLE CAUSE(S) SOLUTION
Unit scans the
bar code but
there is no data
Configuration is not correct
Make sure the scanner is
configured for keyboard
wedge mode - Section F of the
ScanSelect Guide
[MLPN 00-0 2186] or
MetroSet’s help files
Unit scans but
data is not
correct
Configuration is not correct
Make sure that the proper PC
type AT, PS2, XT is selected
verify correct country code
and data formatting are
selected
Adjust inter character delay
Unit is
transmitting
each character
twice
Configuration is not correct
Increase the inter scan code
delay setting
Adjust whether the F0 break is
transmitted. It may be
necessary to try this in both
settings.
Alpha characters
show as lower
case
Computer is in Caps Lock
mode
Enable Caps Lock detect
setting of the scanner to detect
whether PC is operating in
Caps Lock
Everything
works except for
a couple of
characters
These characters may not be
supported by that country’s
key look up table
Try operating the scanner in
Alt mode
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