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O rde rc o de : 42198
LED Lig ht Ba r 16
Re turn Pro c e dure
Re turne d me rc ha nd ise must b e se nt p re p aid a nd in the o rig ina l p a c king , c a ll ta g s will no t b e issue d .
Pa c ka g e must b e c le a rly la b e le d with a Re turn Autho riza tio n Numb e r (RMA num b e r). Pro d uc ts re turne d
witho ut a n RMA numb e r will b e re fuse d . Hig hlite will no t a c c e p t the re turne d g o o d s o r a ny re sp o nsib ility.
C a ll Hig hlite 0031-455667723 o r m a il a fte rsa le s@ hig hlite .nl a nd re q ue st a n RMA p rio r to ship p ing the fixture .
Be p re p a re d to p ro vid e the mo d e l numb e r, se ria l numb e r a nd a b rie f d e sc rip tio n o f the c a use fo r the
re turn. Be sure to p ro p e rly p a c k fixture , a ny ship p ing d a ma g e re sulting fro m ina d e q ua te p a c ka g ing is the
c usto me r’ s re sp o nsib ility. Hig hlite re se rve s the rig ht to use its o wn d isc re tio n to re p a ir o r re p la c e
p ro d uc t(s). As a sug g e stio n, p ro p e r UPS p a c king o r d o ub le -b o xing is a lwa ys a sa fe me tho d to use .
No te : If yo u a re g ive n a n RMA numbe r, ple a se inc lude the fo llowing info rm a tio n o n a p ie c e o f p a p e r
inside the b ox:
01) Yo ur na m e
02) Yo ur a d d re ss
03) Yo ur p ho ne numb e r
04) A b rie f d e sc rip tio n o f the symp to ms
C la ims
The c lie nt ha s the o b lig a tio n to c he c k the d e live re d g o o d s imme d ia te ly up o n d e live ry fo r a ny sho rt-
c o ming s a nd / o r visib le d e fe c ts, o r p e rfo rm this c he c k a fte r o ur a nno unc e me nt tha t the g o o d s a re a t the ir
d isp o sa l. Da ma g e inc urre d in ship p ing is the re sp o nsib ility o f the ship p e r; the re fo re the d a ma g e must b e
re p o rte d to the c a rrie r up o n re c e ip t o f me rc ha nd ise .
It is the c usto me r's re sp o nsib ility to re po rt a nd sub m it c la ims with the ship p e r in the e ve nt tha t a fixture is
d a ma g e d d ue to ship p ing . Tra nsp o rta tio n d a ma g e ha s to b e re p o rte d to us within o ne d a y a fte r re c e ip t
o f the d e live ry.
Any re turn ship m e nt ha s to b e ma d e p o st-p a id a t a ll time s. Re turn ship me nts must b e a c c o mp a nie d with
a le tte r d e fining the re a so n fo r re turn ship me nt. No n-p re p a id re turn ship me nts will b e re fuse d , unle ss
a g re e d o the rwise in writing .
C o mp la ints a g a inst us must b e p re p a re d in writing o r se nt b y fa x within 10 wo rking d a ys a fte r re c e ip t o f
the invo ic e . Afte r this p e rio d c o mp la ints will no t b e ha nd le d a nymo re .
C o mp la ints will o nly the n b e c o nsid e re d if the c lie nt ha s so fa r c o mplie d with a ll p a rts o f the a g re e me nt,
re g a rd le ss o f the a g re e me nt fro m whic h the o b lig a tio n is re sulting .
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