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27
TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a Metrologic
representative at 1-800-ID-Metro or 1-800-436-3876 to preserve the limited
warranty terms.
All Interfaces
MS9500 Series Troubleshooting Guide
Symptoms Possible Causes Solution
The unit has o
LEDs, beep or
laser.
No power is being
supplied to the unit.
Check the transformer, the outlet
and power strip. Make sure the
cable is plugged into the unit.
The unit has no
LEDs, beep, or
laser.
No power is being
supplied to the unit
from host.
Some host systems cannot supply
enough current to power Voyager.
A power supply may be needed.
At power up the
unit beeps 2 times
and alternately
flashes the LEDs.
There is a possible
ROM failure. A flash ROM upgrade is required.
At power up the
unit beeps 3
times.
There is a possible
non-volatile RAM
failure.
Contact a Metrologic service
representative, if the unit will not
hold the programmed configuration.
At power up there
is a continuous
razz tone.
There is a possible
RAM or ROM
failure.
Contact a Metrologic service
representative, if the unit will not
function.
At power up there
is a razz tone and
the green LED
flashes.
There is a VLD
failure.
Contact a Metrologic service
representative.
At power up there
is a razz tone plus
the red and green
LEDs flash.
There is a scanning
mechanism failure.
Contact a Metrologic service
representative.
The unit scans,
communicates
and beeps twice.
The same symbol
timeout is set too
short.
Adjust the same symbol timeout
for a longer time.
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