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60
TROUBLESHOOTING
Symptom Possible Cause(s) Solution
RS232 Only
The com port at the host is
not working or is not
configured properly.
The cable is not connected to
the proper com port.
The unit powers up OK
and scans OK but does
not communicate properly
to the host.
The com port is not operating
properly.
Check to make sure that the baud rate and parity of the
scanner and the communication port match and the program
is looking for RS232 data.
The host is receiving data
but the data does not look
correct.
The scanner and host may
not be configured for the
same interface.
Check that the scanner and the host are configured for the
same interface.
Characters are being
dropped.
The intercharacter delay
needs to be added to the
transmitted output.
Add some intercharacter delay to the transmitted output by
using the MetroSelect Configuration Guide (MLPN 00-
02407x).
Aux Port Operation With Any Interface
The secondary scanner is
not functioning. Refer to the user’s guide provided with the secondary
scanner.
The secondary scanner cable
may not be connected to the
proper port on the StratosS.
Ensure that the secondary scanner is connected to the
MS2220 com port marked “Aux” port.
* The MS2220 series must be configured to enable the
auxiliary port.
The secondary scanner
powers up but data is not
relayed to the host.
The auxiliary com port may
not be operating properly.
The auxiliary input port’s data format must match the main
output format of the secondary scanner.
* Refer to the MS2xxx Stratos Series Configuration Addendum (MLPN 00-02034x) under Scanner Configuration Bar
Codes: Auxiliary Port, Quick Start for a Secondary Scanner.
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