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Tally Dascom DT-210/230
25
Troubles occur during printing
Trouble Potential Problem Solution
Coloured stripe in the paper
Paper near end Reinstall the roll paper
Blurred printing or spot
Incorrect roll paper installation
Check if the roll paper is installed
correctly
Unqualified roll paper Use recommended thermal roll paper
Dirty thermal head or print
rooler Clean the thermal head or print rooler
Low Print density Increase the print density level
Paper Jam Paper stucked Open the printer cover, check the paper
path and remove jammed paper
Vertical print words missing
Dirty thermal head or print
rooler
Clean the thermal head or print rooler
Thermal head damaged Contact your dealer for assistance
4.2 Removing Jammed Paper
Do not touch the thermal print head because it becomes very hot after printing.
Turn the printer off and press the cover open button.
Remove jammed paper, reinstall the roll, and close the cover.
If paper is caught in the cutter and you cannot open the printer cover, open the cutter cover as
shown on the left below.
Turn the knob until the cutter blade returns to the normal position, as shown on the right below.
There is a label to assist you.
Close the cutter cover.
Open the printer cover and remove the jammed paper.
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