User Guide Troubleshooting
Message Condition Corrective action
Print Head Hot
The print head is too hot. `Power the printer off, open the cover
and wait a few minutes. Then power
the printer on again.
Either the ribbon cassette is not installed
correctly, the ribbon is not functioning cor-
rectly or you are using a ribbon cassette of
a different manufacturer.
`Check if the ribbon cassette is in-
stalled correctly (see section
Changing the ribbon cassette,
`Check the function of the ribbon
cassette. To do this, turn the green
tension gear of the ribbon cassette
in the direction of the arrow. Check
if the ribbon itself will be moved.
`Ensure that the green gear on the
ribbon is correctly engaging with the
white gear mechanism on the print-
er. Reseat the ribbon is necessary
`Only use original ribbon cassettes of
Epson/IBM emulation: When printout is
going across the bottom edge of a paper.
Olivetti emulation: when printout will
exceed the selected page length. (In case
of Epson/IBM emulation paper will be ejec-
ted, if printout exceeds the page length.)
`When Reset Error Command or
General Reset Command (PR2) is
received, if there is no paper in the
printer, the error message is can-
celed, and it is in an online state.
`If STOP Key is pressed, if there is
no paper in the printer, it is in an
offline (STOP) state, and the error
message is canceled.
`May be resolved by switching pa-
rameter "Continuous print" to "on" in
the menu. See chapter 8, parameter
“Continuous Print” on page 61.
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