User Guide Troubleshooting
Error messages and
Malfunctions are differentiated as warnings and errors. For a warning a
message only appears on the LCD briefly.
As soon as the control logic of the printer detects an error, it aborts the
printout and the Ready and the Paper indicators on the control panel
starts to blink. An error message is issued on the LCD. The cause of
this malfunction and the possible troubleshooting actions are listed in
the following table.
Press the STOP/EJECT key or close the cover after eliminating the
problem. The message STOP NO PAPER appears on the LCD.
When you press the STOP/EJECT key again, the printer is switched to
Online. The Ready indicator lights up and the message ONLINE NO
PAPER appear on the LCD. The printer is ready to accept data from
If our suggestions on the next pages are not sufficient to elimi-
nate the problem, you should call the Customer Service.
When reporting a problem to Customer Service you must specify
the Serial number and the model type of the printer. Hold a sta-
tus page with the current parameter settings in readiness.
You can read this on the type plate on the rear of the printer. The serial
number is also printed out with the status page (top right).
All the functions of the printer are controlled by the system via the in-
terface. You can check the printer functions by printing the current li-
stings of setups.
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