Troubleshooting User Guide
Problems with the print quality
Problem Corrective action
Print is faulty The inserted document is too thick. Use a document with the correct
thickness. Refer to the section Paper specifications, page 87 and the
chapter Print media, page 31.
Print is too pale The ribbon exhausted or the ribbon cassette is not correctly fitted. Refer
to the chapter Changing the ribbon cassette, page 35.
Smudged print The ribbon is damaged (e.g. frayed). Change the ribbon as described in
the chapter Changing the ribbon cassette, page 35.
Dots within characters are
Check whether the ribbon is damaged. To do so check the rib-
bon cassettes functionality by turning the green tension gear in
direction of the arrow on the cassette; check if the ribbon itself
is torn or has holes etc. If necessary replace the ribbon cas-
sette; see the chapter Changing the ribbon cassette, page 35.
Check whether the print head is damaged. To do so print out a
status page (see Printing out the status page, page 55) and
check if under the lines representing the software versions all
24 lines are present. Every line represents one of the 24 nee-
dles of the print head. If not so, replace the print head; see the
chapter Replacing the print head, page 41.
We recommend to use genuine ribbon cassettes only.
In case of a damaged print head, please contact your
Prints undefined characters
Check that the interface plug is correctly connected to the com-
puter and to the printer.
Check that the proper emulation and the correct character set
is selected in the menu; see section Emulation type, page 63,
Epson, page 64, IBM, page 64 and Olivetti, page 64.
Check the length of the interface cable; see the chapter
Interfaces, page 127.
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