Troubleshooting User Guide
General print problems
Problem Corrective action
The display remains dark
The printer is switched on, but nothing
happens (nothing is displayed, no
Switch off the printer and proceed as follows:
Check that the power plug is correctly connected to the socket
on the printer.
Check that the power plug is seated properly in the wall socket.
Switch on the printer again. If the printer is now connected cor-
rectly, the printer initializes and text is shown on the display.
If these steps do not eliminate the fault:
`Replace the power cord and repeat step 3.
`Check that power flows at the socket e.g. using a desk lamp, if
necessary use a different socket and repeat step 3.
`Contact your dealer if the printer cannot be powered up.
Do not attempt to dismantle the printer. You might suf-
fer an electric shock.
The display is lit, but the
printer does not print
Check that the printer is Online. If the displays shows Stop,
then press the STOP/EJECT key. Try to print again.
Check the connection from the printer to the computer (inter-
`Check that the interface cable is properly connected to the com-
puter and to the printer.
`Check that it is the correct interface cable for your printer. Infor-
mation on the interface is located in the section Connecting the
printer, page 8, and in chapter Interfaces, page 127.
`Check that the printer is properly adapted to the computer (con-
figured). Refer to section Control panel, page 19. Check the pa-
rameter set in the menu under INTERFACES, page 62, and if
necessary correct it.
Check whether the printer is working properly. To do this, print
out a copy of the menu; see Printing out the status page,
Check that the top cover is closed.
Check that paper is inserted and loaded. Refer to the chapter
Print media, page 31.
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