11 - 12 MC67 User Guide
Magnetic Stripe Reader
Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot read
MSR removed from
MC67 during card
Reattach MSR to MC67 and reswipe the card.
stripe on card.
Try another card. If condition still exist, contact the system
Swipe speed is too
fast or too slow.
Re-swipe card using a constant swipe speed.
MSR application is
not installed or
Ensure the MSR application is installed on the MC67.
Ensure the MSR application is configured correctly.
MC67 battery is not
MC67 was removed
from MSR or MSR
was unplugged from
AC power too soon.
Ensure MSR is receiving power. Ensure MC67 is attached
correctly. Confirm main battery is charging. Tap >
Power > Battery tab
. The 3600 mAh battery fully
charges in less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
The MC67 is not
fully attached to the
Detach and re-attach the MSR to the MC67, ensuring it is firmly
data transmits, or
transmitted data was
from MSR during
Reattach MC67 to MSR and retransmit.
See the system administrator.
software is not
Perform setup as described in the MC67 Integrator Guide.