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Troubleshooting
Miscellaneous Printer Problems
96
13291L-001 Rev. A S4M Maintenance Manual 10/27/05
Miscellaneous Printer Problems
Table 22 identifies miscellaneous problems with the printer, the possible causes, and the
recommended solutions.
Table 22 • Miscellaneous Printer Problems
Problem Possible Cause Recommended Solution
The LCD displays a
language that I
cannot read
The language parameter was
changed through the control
panel or a firmware command.
Perform the procedure in Select a Display
Language on page 53.
The LCD is missing
characters or parts of
characters
The LCD may need replacing. Run the Power-On Self Test on page 97 and
check that the LCD display shows all characters.
If not, replace the LCD.
Changes in
parameter settings
did not take effect
Parameters are set incorrectly. 1. Set parameters and save permanently.
2. Turn the printer power Off (O) and then
On (I).
A command turned off the
ability to change the parameter.
Refer to the Programming Guide for the printer
language being used.
A command changed the
parameter back to the previous
setting.
Refer to the Programming Guide for the printer
language being used.
If the problem continues, there
may be a problem with the
main logic board.
Replace the main logic board.
The printer fails to
calibrate or detect the
top of the label.
The printer was not calibrated
for the label being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensors on page 67.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 56.
The driver or software
configuration is not set
correctly.
Driver or software settings produce commands
that can overwrite the printer configuration.
Check the driver or software media-related
setting.
Non-continuous
labels are being
treated as continuous
labels.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 56.
The printer was not calibrated
for the media being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensors on page 67.
All lights are on, but
nothing displays on
the LCD, and the
printer locks up.
Internal electronic or firmware
failure.
Turn the printer power Off (O) and then On (I). If
the printer locks up again, replace the main logic
board.
The printer locks up
while running the
Power-On Self Test.
Main logic board failure. Replace the main logic board.
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