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Troubleshooting
LCD Error Messages
86
13291L-001 Rev. A S4M Maintenance Manual 10/27/05
LCD Error Messages
The LCD displays messages when there is an error. See Table 16 for LCD errors, the possible
causes, and the recommended solutions.
Table 16 • LCD Error Messages
LCD Display/
Printer Condition Possible Cause Recommended Solution
The printer stops and the
ALERT light flashes.
In thermal transfer mode, ribbon is
not loaded or incorrectly loaded.
Load ribbon correctly.
In thermal transfer mode, the
ribbon sensor is not detecting
ribbon that is loaded incorrectly.
1. Load ribbon correctly.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensors on page 67.
In thermal transfer mode, media is
blocking the ribbon sensor.
1. Load media correctly.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensors on page 67.
In thermal transfer mode, the
printer did not detect the ribbon
even though it is loaded correctly.
1. Print a sensor profile.See Print
Sensor Profile on page 66. The
ribbon out threshold (marked by
the word RIBBON) is likely too
high, above the black area that
indicates where the ribbon is
detected.
2. Calibrate the sensors or load
printer defaults. See Calibrate
Media and Ribbon Sensors
on page 67 or Load Factory
Defaults on page 64.
If you are using direct thermal
media, the printer is waiting for
ribbon to be loaded because it is
incorrectly set for thermal transfer
mode.
Set the printer for Direct Thermal
mode. See Set Ribbon Use on page 65.
ALERT
RI BBON OUT
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