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82 Troubleshooting
Problems and Solutions
ProblemProblem SolutionSolution
Pictures are mottled.Pictures are mottled. This is normal when slow shutter speeds are selected at high temperatures and does not indicate This is normal when slow shutter speeds are selected at high temperatures and does not indicate
a malfunction.a malfunction.
Vertical lines appear in Vertical lines appear in
pictures.pictures.
The camera has been used continuously at high temperatures. Turn the camera off and wait for The camera has been used continuously at high temperatures. Turn the camera off and wait for
it to cool down.it to cool down.
“Smear” in the form of “Smear” in the form of
vertical purple or white vertical purple or white
lines appears in the lines appears in the
display.display.
Vertical purple or white lines may appear after the camera has been used continuously at high Vertical purple or white lines may appear after the camera has been used continuously at high
temperatures or when a very bright object is in the frame; this phenomenon is common to all CCD temperatures or when a very bright object is in the frame; this phenomenon is common to all CCD
image sensors and does not indicate a malfunction. These lines are recorded in movies but do not image sensors and does not indicate a malfunction. These lines are recorded in movies but do not
appear in photographs. Avoid framing bright objects when fi lming movies.appear in photographs. Avoid framing bright objects when fi lming movies.
Playback
ProblemProblem SolutionSolution
Pictures are grainy.Pictures are grainy. The pictures were taken with a diff erent make or model of camera.The pictures were taken with a diff erent make or model of camera.
Playback zoom is unavail-Playback zoom is unavail-
able.able. The pictures were created using The pictures were created using OO RESIZERESIZE or with a diff erent make or model of camera. or with a diff erent make or model of camera.
No sound in movie No sound in movie
playback.playback.
Playback volume is too lowPlayback volume is too low: Adjust playback volume (: Adjust playback volume (PP 71). 71).
The microphone was obstructedThe microphone was obstructed: Hold the camera correctly during recording (: Hold the camera correctly during recording (PP 17, 42). 17, 42).
The speaker is obstructedThe speaker is obstructed: Hold the camera correctly during playback (: Hold the camera correctly during playback (PP 44). 44).
When When 22 OPTICALOPTICAL is selected for is selected for pp MOVIE ZOOM TYPEMOVIE ZOOM TYPE, zooming blocks , zooming blocks
sound being recordedsound being recorded: Select : Select 11 DIGITALDIGITAL for for pp MOVIE ZOOM TYPEMOVIE ZOOM TYPE ( (PP 42). 42).
Selected pictures are not Selected pictures are not
deleted.deleted.
Some of the pictures selected for deletion are protected. Remove protection using the device with Some of the pictures selected for deletion are protected. Remove protection using the device with
which it was originally applied (which it was originally applied (PP 65). 65).
File numbering is File numbering is
unexpectedly reset.unexpectedly reset.
The battery-chamber cover was opened while the camera was on. Turn the camera off before The battery-chamber cover was opened while the camera was on. Turn the camera off before
opening the battery-chamber cover (opening the battery-chamber cover (PP 13). 13).
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