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81Troubleshooting
Problems and Solutions
ProblemProblem SolutionSolution
No face is detected.No face is detected.
The subject’s face is obscured by sunglasses, a hat, long hair, or other objectsThe subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove : Remove
the obstructions.the obstructions.
The subject’s face occupies only a small area of the frameThe subject’s face occupies only a small area of the frame: Change the composition so that : Change the composition so that
the subject’s face occupies a larger area of the frame (the subject’s face occupies a larger area of the frame (PP 26). 26).
The subject’s head is tilted or horizontalThe subject’s head is tilted or horizontal: Ask the subject to hold their head straight.: Ask the subject to hold their head straight.
The camera is tiltedThe camera is tilted: Keep the camera level (: Keep the camera level (PP 17). 17).
The subject’s face is poorly litThe subject’s face is poorly lit: Shoot in bright light.: Shoot in bright light.
Wrong subject is Wrong subject is
selected.selected.
The selected subject is closer to the center of the frame than the main subject. Recompose the The selected subject is closer to the center of the frame than the main subject. Recompose the
picture or turn face detection off and frame the picture using focus lock (picture or turn face detection off and frame the picture using focus lock (PP 26). 26).
The fl ash does not fi re.The fl ash does not fi re.
The fl ash is not available in the current shooting modeThe fl ash is not available in the current shooting mode: Choose a diff erent shooting mode : Choose a diff erent shooting mode
((PP 20). 20).
The battery is exhaustedThe battery is exhausted: Charge the battery (: Charge the battery (PP 6) or insert a fully-charged spare battery 6) or insert a fully-charged spare battery
((PP 8). 8).
The camera is in continuous modeThe camera is in continuous mode: Select : Select OFFOFF for for RR CONTINUOUSCONTINUOUS ( (PP 60). 60).
The camera is in silent modeThe camera is in silent mode: Turn silent mode off (: Turn silent mode off (PP 68). 68).
The fl ash is off (The fl ash is off (PP)): Choose a diff erent fl ash mode (: Choose a diff erent fl ash mode (PP 30). 30).
Some fl ash modes are Some fl ash modes are
not available.not available.
The desired fl ash mode is not available in the current shooting modeThe desired fl ash mode is not available in the current shooting mode: Choose a diff erent : Choose a diff erent
shooting mode (shooting mode (PP 20). 20).
The camera is in silent modeThe camera is in silent mode: Turn silent mode off (: Turn silent mode off (PP 68). 68).
The fl ash does not fully The fl ash does not fully
light the subject.light the subject.
The subject is not in range of the fl ashThe subject is not in range of the fl ash: Position the subject in range of the fl ash (: Position the subject in range of the fl ash (PP 95). 95).
The fl ash window is obstructedThe fl ash window is obstructed: Hold the camera correctly (: Hold the camera correctly (PP 17). 17).
Pictures are blurred.Pictures are blurred.
The lens is dirtyThe lens is dirty: Clean the lens (: Clean the lens (PP 78). 78).
The lens is blockedThe lens is blocked: Keep objects away from the lens (: Keep objects away from the lens (PP 17). 17).
ss is displayed during shooting and the focus frame is displayed in red is displayed during shooting and the focus frame is displayed in red: Check focus : Check focus
before shooting (before shooting (PP 84). 84).
kk is displayed during shooting is displayed during shooting: Use the fl ash or a tripod (: Use the fl ash or a tripod (PP 31). 31).
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