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116 Troubleshooting
Problems and Solutions
Playback
ProblemProblem SolutionSolution
Pictures are grainy.Pictures are grainy. The pictures were taken with a di erent make or model of camera.The pictures were taken with a di erent make or model of camera.
No sound in movie No sound in movie
playback.playback.
Playback volume is too lowPlayback volume is too low: Adjust playback volume (: Adjust playback volume (PP 102). 102).
The microphone was obstructedThe microphone was obstructed: Hold the camera correctly during recording (: Hold the camera correctly during recording (PP 18, 41). 18, 41).
The speaker is obstructedThe speaker is obstructed: Hold the camera correctly during playback (: Hold the camera correctly during playback (PP 66). 66).
Selected pictures are not Selected pictures are not
deleted.deleted.
Some of the pictures selected for deletion are protected. Remove protection using the device with Some of the pictures selected for deletion are protected. Remove protection using the device with
which it was originally applied (which it was originally applied (PP 93). 93).
File numbering is File numbering is
unexpectedly reset.unexpectedly reset.
The battery-chamber cover was opened while the camera was on. Turn the camera o before The battery-chamber cover was opened while the camera was on. Turn the camera o before
opening the battery-chamber cover (opening the battery-chamber cover (PP 14). 14).
Connections/Miscellaneous
ProblemProblem SolutionSolution
No picture or sound.No picture or sound.
The camera is not properly connectedThe camera is not properly connected: Connect the camera properly (: Connect the camera properly (PP 67). 67).
An A/V cable was connected during movie playbackAn A/V cable was connected during movie playback: Connect the camera once movie play-: Connect the camera once movie play-
back has ended.back has ended.
Input on the television is set to “TV”Input on the television is set to “TV”: Set input to “VIDEO”.: Set input to “VIDEO”.
The camera is not set to the correct video standardThe camera is not set to the correct video standard: Match the camera : Match the camera QQ VIDEO SYS-VIDEO SYS-
TEMTEM setting to the TV ( setting to the TV (PP 105). 105).
The volume on the TV is too lowThe volume on the TV is too low: Adjust the volume.: Adjust the volume.
No colorNo color Match the camera Match the camera QQ VIDEO SYSTEMVIDEO SYSTEM setting to the TV ( setting to the TV (PP 105). 105).
The computer does not The computer does not
recognize the camera.recognize the camera. Be sure the camera and computer are correctly connected (Be sure the camera and computer are correctly connected (PP 78). 78).
Can not transfer RAW or Can not transfer RAW or
JPEG  les to computer.JPEG  les to computer. Use the bundled software to transfer pictures (Use the bundled software to transfer pictures (PP 73). 73).
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