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114 Troubleshooting
Problems and Solutions
ProblemProblem SolutionSolution
The camera does not The camera does not
focus.focus.
The subject is close to the cameraThe subject is close to the camera: Select macro mode (: Select macro mode (PP 40). 40).
The subject is far away from the cameraThe subject is far away from the camera: Cancel macro mode (: Cancel macro mode (PP 40). 40).
The subject is not suited to autofocusThe subject is not suited to autofocus: Use focus lock (: Use focus lock (PP 37). 37).
Pictures are not the Pictures are not the
same size.same size.
If If SS is selected for is selected for OO IMAGE SIZEIMAGE SIZE in in RR mode, the camera will optimize not only sensi- mode, the camera will optimize not only sensi-
tivity and other settings, but also image size. To record all pictures at the same size, choose another tivity and other settings, but also image size. To record all pictures at the same size, choose another
shooting mode or select another option for shooting mode or select another option for OO IMAGE SIZEIMAGE SIZE ( (PP 82). 82).
Macro mode is not Macro mode is not
available.available. Choose a di erent shooting mode (Choose a di erent shooting mode (PP 22). 22).
Intelligent Face Detection Intelligent Face Detection
is not available.is not available.
Intelligent Face Detection is not available in the current shooting modeIntelligent Face Detection is not available in the current shooting mode: Choose a di er-: Choose a di er-
ent shooting mode (ent shooting mode (PP 22). 22).
No face is detected.No face is detected.
The subject’s face is obscured by sunglasses, a hat, long hair, or other objectsThe subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove : Remove
the obstructions.the obstructions.
The subject’s face occupies only a small area of the frameThe subject’s face occupies only a small area of the frame: Change the composition so that : Change the composition so that
the subject’s face occupies a larger area of the frame (the subject’s face occupies a larger area of the frame (PP 37). 37).
The subject’s head is tilted or horizontalThe subject’s head is tilted or horizontal: Ask the subject to hold their head straight.: Ask the subject to hold their head straight.
The camera is tiltedThe camera is tilted: Keep the camera level (: Keep the camera level (PP 18). 18).
The subject’s face is poorly litThe subject’s face is poorly lit: Shoot in bright light.: Shoot in bright light.
Wrong subject is Wrong subject is
selected.selected.
The selected subject is closer to the center of the frame than the main subject. Recompose the The selected subject is closer to the center of the frame than the main subject. Recompose the
picture or turn face detection o and frame the picture using focus lock (picture or turn face detection o and frame the picture using focus lock (PP 37). 37).
The  ash does not  re.The  ash does not  re.
The  ash is not available in the current shooting modeThe  ash is not available in the current shooting mode: Choose a di erent shooting mode : Choose a di erent shooting mode
((PP 22). 22).
The battery is exhaustedThe battery is exhausted: Charge the battery or insert a fully-charged spare battery (: Charge the battery or insert a fully-charged spare battery (PP 7). 7).
The camera is in continuous modeThe camera is in continuous mode: Select : Select OFFOFF for for RR CONTINUOUSCONTINUOUS ( (PP 45). 45).
The camera is in silent modeThe camera is in silent mode: Turn silent mode o (: Turn silent mode o (PP 99). 99).
The  ash is not raisedThe  ash is not raised: Raise the  ash (: Raise the  ash (PP 41). 41).
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