en Trouble shooting
Trouble shooting
Trouble shooting
Malfunctions often have simple explanations. Please
read the following notes before calling the after-sales
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by one
of our trained after-sales technicians. If the appliance is
defective, unplug the appliance from the mains or switch
off the circuit breaker in the fuse box. Contact the after-
sales service.
LED lights
Defective LED lights must only be replaced by the
manufacturer, their customer service department or a
licensed technician (electrician).
Malfunction table
After-sales service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find the right
solution in order to avoid unnecessary visits from a
service technician.
When calling us, please give the product number (E no.)
and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
with these numbers can be found inside the appliance
(remove the metal mesh grease filter to gain access).
You can make a note of the numbers of your appliance
and the telephone number of the after-sales service in
the space below to save time should it be required.
Please be aware that a visit by an after-sales engineer
will be charged if a problem turns out to be the result of
operator error, even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
Fault Possible cause Solution
The appliance
does not work
The plug is not
plugged into
the mains
Connect the appliance to
the power supply
Power cut Check whether other
kitchen appliances are
The fuse is
Check in the fuse box to
make sure that the fuse for
the appliance is in work-
ing order
The lighting is
not working
The LED lights
are defective
Call the after-sales service
The symbol
appears in the
display and a
signal sounds.
The activated
charcoal filter is
Replace the filter; see the
"CleanAir air recirculation
module" printed supple-
The remote
control is not
The battery is
Replace the batteries in
the remote
control.~ "Cleaning
and maintenance"
on page 8
The appliance
is not respond-
ing to the
remote control
The remote
control is not
connected to
the appliance
Connect the remote con-
trol to the
appliance.~ "Cleaning
and maintenance"
on page 8
E no. FD no.
After-sales serviceO
GB 0344 892 8988
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak.
Off peak 0.0088 € per minute.
AU 1300 368 339
NZ 09 477 0492
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