Gaggenau’s sole liability and responsibility hereunder
is to repair manufacturer-defective Product only, using
a Gaggenau-authorized service provider during
normal business hours. For safety and property
damage concerns, Gaggenau highly recommends that
you do not attempt to repair the Product yourself, or
use an un-authorized servicer; Gaggenau] will have no
responsibility or liability for repairs or work performed
by a non-authorized servicer. If you choose to have
someone other than an authorized service provider
work on your Product, THIS WARRANTY WILL
Authorized service providers are those persons or
companies that have been specially trained on
Gaggenau products, and who possess, in Gaggenau’s
opinion, a superior reputation for customer service
and technical ability (note that they are independent
entities and are not agents, partners, affiliates or
representatives of Gaggenau). Notwithstanding the
foregoing, Gaggenau will not incur any liability, or
have responsibility, for the Product if it is located in a
remote area (more than 100 miles from an authorized
service provider) or is reasonably inaccessible,
hazardous, threatening, or treacherous locale,
surroundings, or environment; in any such event, if you
request, Gaggenau would still pay for labor and parts
and ship the parts to the nearest authorized service
provider, but you would still be fully liable and
responsible for any travel time or other special
charges by the service company, assuming they agree
to make the service call.
Extended Limited Warranty: Sixth thru twelfth year
from date of purchase warranty on sealed refrigeration
system parts only as listed. Gaggenau will pay for
factory specified replacement parts only to correct
defects in materials or workmanship in the sealed
refrigeration system. These parts are compressor,
evaporator, condenser, dryer, and connecting tubing.
Service must be performed by a Gaggenau
designated service company. Out of Warranty
Product: Gaggenau is under no obligation, at law or
otherwise, to provide you with any concessions,
including repairs, pro-rates, or Product replacement,
once this warranty has expired.
Warranty Exclusions: The warranty coverage
described herein excludes all defects or damage that
are not the direct fault of Gaggenau, including without
limitation, one or more of the following: (1) use of the
Product in anything other than its normal, customary
and intended manner (including without limitation, any
form of commercial use, use or storage of an indoor
product outdoors, use of the Product in conjunction
with air or water-going vessels); (2) any party’s willful
misconduct, negligence, misuse, abuse, accidents,
neglect, improper operation, failure to maintain,
improper or negligent installation, tampering, failure
to follow operating instructions, mishandling,
unauthorized service (including self-performed
“fixing” or exploration of the appliance’s internal
workings); (3) adjustment, alteration or modification of
any kind; (4) a failure to comply with any applicable
state, local, city, or county electrical, plumbing and/or
building codes, regulations, or laws, including failure
to install the product in strict conformity with local fire
and building codes and regulations; (5) ordinary wear
and tear, spills of food, liquid, grease accumulations,
or other substances that accumulate on, in, or around
the Product; and (6) any external, elemental and/or
environmental forces and factors, including without
limitation, rain, wind, sand, floods, fires, mud slides,
freezing temperatures, excessive moisture or extended
exposure to humidity, lightning, power surges,
structural failures surrounding the appliance, and acts
of God. In no event shall Gaggenau have any liability
or responsibility whatsoever for damage to
surrounding property, including cabinetry, floors,
ceilings, and other structures or objects around the
Product. Also excluded from this warranty are
scratches, nicks, minor dents, and cosmetic damages
on external surfaces and exposed parts; Products on
which the serial numbers have been altered, defaced,
or removed; service visits to teach you how to use the
Product, or visits where there is nothing wrong with
the Product; correction of installation problems (you
are solely responsible for any structure and setting for
the Product, including all electrical, plumbing or other
connecting facilities, for proper foundation/flooring,
and for any alterations including without limitation
cabinetry, walls, floors, shelving, etc.); and resetting
of breakers or fuses.
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