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119
Troubleshooting
Troubleshooting
ProblemProblem Possible causePossible cause SolutionSolution PagePage
Intelligent
Face
Detection
Face detection not
available.
Intelligent Face Detection is not available in
the current shooting mode. Choose a di erent shooting mode. 21
No face is detected.
The subject’s face is obscured by sunglasses, a
hat, long hair, or other objects. Remove the obstructions.
88
The subject’s face occupies only a small area
of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is at an angle or the subject
is not facing the camera.
Ask the subject to face the camera and hold
their head straight.
The camera is tilted. Hold the camera straight. 16
The subject’s face is poorly lit. Shoot in bright light.
Wrong subject
selected.
The selected subject is closer to the center of
the frame than the main subject.
Recompose the picture or turn face detection
o and frame the picture using focus lock. 34, 88
Flash
The  ash does not
 r e .
The  ash is charging. Wait for the  ash to charge. 38
The  ash is not available in the current shoot-
ing mode. Choose a di erent shooting mode. 21
The  ash is not raised. Raise the  ash. 38
The camera is in super macro (G) mode. Choose a di erent mode. 21, 37
The batteries are exhausted. Insert fresh or fully-charged spare batteries. 8
An option other than OFF is selected for con-
tinuous shooting. Turn continuous shooting o .43
The camera is in silent mode. Turn silent mode o .18
Flash mode not
available.
The desired  ash mode is not available in the
current shooting mode. Choose a di erent shooting mode. 21
The camera is in silent mode. Turn silent mode o .18
The  ash does
not fully light the
subject.
The subject is not in range of the  ash. Position the subject in range of the  ash. 131
The  ash window is obstructed. Hold the camera correctly. 16
Fast shutter speed selected. Choose a slower shutter speed. 30
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