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104 Troubleshooting
Problems and Solutions
ProblemProblem SolutionSolution
Macro mode is not Macro mode is not
available.available. Choose a different shooting mode (Choose a different shooting mode (PP 25). 25).
Intelligent Face Detection Intelligent Face Detection
is not available.is not available. Choose a different shooting mode (Choose a different shooting mode (PP 25). 25).
No face is detected.No face is detected.
The subject’s face is obscured by sunglasses, a hat, long hair, or other objectsThe subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove : Remove
the obstructions.the obstructions.
The subject’s face occupies only a small area of the frameThe subject’s face occupies only a small area of the frame: Change the composition so that : Change the composition so that
the subject’s face occupies a larger area of the frame (the subject’s face occupies a larger area of the frame (PP 35). 35).
The subject’s head is tilted or horizontalThe subject’s head is tilted or horizontal: Ask the subject to hold their head straight.: Ask the subject to hold their head straight.
The camera is tiltedThe camera is tilted: Keep the camera level (: Keep the camera level (PP 21). 21).
The subject’s face is poorly litThe subject’s face is poorly lit: Shoot in bright light.: Shoot in bright light.
Wrong subject is Wrong subject is
selected.selected.
The selected subject is closer to the center of the frame than the main subject. Recompose the The selected subject is closer to the center of the frame than the main subject. Recompose the
picture or turn face detection off and frame the picture using focus lock (picture or turn face detection off and frame the picture using focus lock (PP 36). 36).
3D images do not turn 3D images do not turn
out as expected.out as expected.
Use a tripod or change the distance the camera is moved between the first and second shots Use a tripod or change the distance the camera is moved between the first and second shots
((PP 33). 33).
The flash does not fire.The flash does not fire.
The flash is not available in the current shooting modeThe flash is not available in the current shooting mode: Choose a different shooting mode : Choose a different shooting mode
((PP 25). 25).
The battery is exhaustedThe battery is exhausted: Charge the battery or insert a fully-charged spare battery (: Charge the battery or insert a fully-charged spare battery (PP 7, 14). 7, 14).
The camera is in continuous modeThe camera is in continuous mode: Press the burst mode button to select single-frame mode : Press the burst mode button to select single-frame mode
((PP 43). 43).
The camera is in silent modeThe camera is in silent mode: Turn silent mode off (: Turn silent mode off (PP 90). 90).
The flash is off (The flash is off (PP)): Choose a different flash mode (: Choose a different flash mode (PP 40). 40).
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