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112
Troubleshooting
Shooting
Problem Possible cause Solution Page
Taking
pictures
No picture is
taken when
the shutter
button is
pressed.
Memory is full. Insert a new memory card or delete pictures. 12, 63
Memory is not formatted. Format the memory card. 104
There is dirt on the memory card contacts. Clean the contacts with a soft, dry cloth.
The memory card is damaged. Insert a new memory card. 9
The batteries are exhausted. Insert fresh or fully-charged spare batteries. 12
The camera has turned off automatically. Turn the camera on. 16
The monitor
goes dark after
shooting.
The flash has fired. The monitor may darken while the flash
charges. Wait for the flash to charge. 42
Focus
The camera
does not
focus.
The subject is close to the camera. Select macro mode. 41
The subject is far away from the camera. Cancel macro mode.
The subject is not suited to autofocus. Use focus lock. 39
3D image
3D images do
not turn out as
expected.
Use a tripod or change the distance the cam-
era is moved between the first and second
shots.
28
Intelligent
Face
Detection
Face detection
not available.
Intelligent Face Detection is not available in
the current shooting mode. Choose a different shooting mode. 24
No face is
detected.
The subject’s face is obscured by sunglasses, a
hat, long hair, or other objects. Remove the obstructions.
37The subject’s face occupies only a small area
of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is tilted or horizontal. Ask the subject to hold their head straight.
The camera is tilted. Hold the camera straight. 20
The subject’s face is poorly lit. Shoot in bright light.
Wrong subject
selected.
The selected subject is closer to the center of
the frame than the main subject.
Recompose the picture or turn face detection
off and frame the picture using focus lock. 39, 81
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