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Symptom Cause Countermeasure Page
No sound is
produced from
subwoofer.
• Subwoofer’s power not turned
on.
• The “Subwoofer” setting at
“Speaker Configuration” is set to
“No”.
• The subwoofer is not properly
connected.
• The subwoofer’s volume is
turned off.
• Turn on the subwoofer’s power.
• Set to “Yes”.
• Check the connections.
• Adjust the subwoofer’s volume
to an appropriate level.
29
10
63
No test tones are
produced when
main remote
control unit’s
TEST button is
pressed.
• Surround mode not set to
“STANDARD” (Dolby/DTS
Surround).
• Set to the “STANDARD” (Dolby/
DTS Surround) mode.
45
DTS sound is not
output.
• Blu-ray Disc player / DVD player’s
audio output setting is not set to
bitstream.
• Blu-ray Disc player / DVD player is
not compatible with DTS sound
playback.
• The AVR-2309CI’s “Decode
Mode” setting is set to “PCM”.
• Set the Blu-ray Disc player / DVD
player. For details, refer to the
Blu-ray Disc player / DVD player’s
operating instructions.
• Use a DTS-compatible player.
• Set to the “Auto” or “DTS”
mode.
41
HDMI audio
signals are not
output from
speakers.
• The “Manual Setup” – “HDMI
Setup” “HDMI Audio Out”
setting is set to “TV”.
• Set to “AMP”. 32
No sound is
output from
the monitor
connected
with HDMI
connections.
• The “Manual Setup” – “HDMI
Setup” “HDMI Audio Out”
setting is set to “AMP”.
• Set to “TV”. 32
Dolby TrueHD,
DTS-HD, Dolby
Digital Plus audio
is not output.
• HDMI is not connected. • Connect the HDMI. 12, 13
Symptom Cause Countermeasure Page
No sound is
produced from
center speaker.
• You are playing a monaural
source (TV, AM radio broadcast,
etc.) in the “STANDARD” (Dolby/
DTS Surround) mode.
• The mode is set to something
other than “STANDARD” (Dolby/
DTS Surround).
45
No sound
is produced
from surround
speakers.
• The surround mode is set to
“STEREO”, “DIRECT” or “PURE
DIRECT”.
• Set to a surround playback
mode.
45, 46
No sound is
produced from
surround back
speaker.
• The surround back speaker’s
power amplifier is assigned to a
different channel.
• Surround back speaker setting is
set to “None”.
• The “Parameter” “Surround
Parameter” “SB CH Out”
settings are “OFF”.
• Surround mode not set to a mode
for 6.1- or 7.1-channel playback.
• Check the setting and change it
as necessary.
• Set to something other than
“None”.
• Please set “Parameter”
“Surround Parameter” “SB
CH Out” to settings other than
“OFF”.
• Select a surround playback
mode.
35
30
48, 49
44 ~ 46
GAudioH

Getting Started Connections Setup Playback Remote Control Multi-zone Information Troubleshooting
ENGLISH
Symptom Cause Countermeasure Page
Set does not work
properly when
remote control
unit operated.
• Batteries are worn.
• You are operating outside of the
specified range.
• Obstacle between main unit and
remote control unit.
• The batteries are not inserted in
the proper direction, as indicated
by the polarity marks in the
battery compartment.
• The set’s remote control sensor
is exposed to strong light (direct
sunlight, inverter type fluorescent
bulb light, etc.).
The remote ID of the main unit
and remote control unit do not
match.
• Replace with new batteries.
• Operate within the specified
range.
• Remove the obstacle.
• Insert the batteries in the
proper direction, following the
polarity marks in the battery
compartment.
• Move the set to a place in which
the remote control sensor will
not be exposed to strong light.
• Set “Remote ID” for the main
unit to “1”.
3
3
3
3
3
37
GRemote Control UnitH
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