ProblemProblem Possible causePossible cause SolutionSolution PagePage
Intelligent Face Detection is not available in
the current shooting mode. Choose a different shooting mode. 21
No face is
The subject’s face is obscured by sunglasses, a
hat, long hair, or other objects. Remove the obstructions.
31The subject’s face occupies only a small area
of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is tilted or horizontal. Ask the subject to hold their head straight.
The camera is tilted. Hold the camera straight. 17
The subject’s face is poorly lit. Shoot in bright light. —
The selected subject is closer to the center of
the frame than the main subject.
Recompose the picture or turn face detection
off and frame the picture using focus lock. 31, 33
Close-ups Macro mode is
Macro mode is not available in the current
shooting mode. Choose a different shooting mode. 21, 35
The flash does
The flash is lowered. Raise the flash. 36
The flash is charging. Wait for the flash to charge. 36
The flash is not available in the current shoot-
ing mode. Choose a different shooting mode. 21
The batteries are exhausted. Insert fresh or fully-charged spare batteries. 8
The camera is in super macro or continuous
Turn super macro and continuous shooting
modes off. 35, 40
The desired flash mode is not available in the
current shooting mode. Choose a different shooting mode. 21
The flash does
not fully light
The subject is not in range of the flash. Position the subject in range of the flash. 124
The flash window is obstructed. Hold the camera correctly. 17
Fast shutter speed selected. Choose a slower shutter speed. 27, 29