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7.4. Responding to a Toll Fraud Alarm
When you receive notification that an alarm has been occurred, you should then access the
PollCat III in order to respond. At this point, you have several options:
·Determine the reason for the Alarm Call using
Command ^B18.
·Review Alarm counter status using Command ^B83.
·Turn off the ALM LED and/or Alarm Port using
Command ^B88,1.
·Display the data that caused the alarm using Command ^B01,A or ^B01,clue.
·Clear the Alarm Condition using Command ^B84.
·Reset Alarm Counters using Command ^B86.
·Enter the Pass-Through Mode and alter PBX configuration (Optional).
Often the course of action you choose will actually combine several of these options. The
following sections describe the steps that could be taken to explore each of the above options.
7.4.1. Determine the Reason for the Alarm Call (^B18)
When an Alarm call or callback is received, it is not always apparent why the alarm was
generated. Command ^B18 can be used to determine the exact reason for the Alarm.
Enter PollCat III's Command Mode and type ^B18 [Enter]. PollCat III will respond with one
of the five reasons listed in the table below.
Response Mode
Meaning
Terse Verbose
0 IMMEDIATE PollCat III has dialed the number entered at command ^B14's
"CALLBACK#" prompt in response to command ^B70,I
(Immediate Callback).
1 80% FULL PollCat III has dialed the "CALLBACK#" number to indicate that
internal memory is at least 80% full.
2 SCHEDULED PollCat III has dialed the "CALLBACK#" number according to a
callback schedule defined by command ^B12.
3 ALARM
RECORD
RECEIVED
PollCat III has dialed the number entered at command ^B14's
"ALARM#" prompt to notify the user that a Toll Fraud Alarm has
been generated.
4 NO PBX DATA PollCat III has dialed the "ALARM#" number to notify the user
that a No-Data Alarm has been generated.
7-17
PollCat III - Pollable Call Accounting Terminal, User's Guide The Alarm Filter (Toll Fraud Detection)
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